Shipping & Returns

breathe easy. we ship throughout North America *worldwide shipping coming soon*

Shipping Policies

  • butterorganics.com is not responsible and will not issue refunds or exchanges for any packages that are damaged, lost, stolen, unclaimed, refused by customs, or is undeliverable during transport.
  • Any packages that are sent back to us will be subject to a fee if a re-delivery is requested. If a refund is requested, the amount of the original and return shipping costs, as well as any taxes, duties or fees incurred on the package during delivery will be subtracted from the refund amount.
  • For parcels delivered to an outdoor mailbox in hot climates please ensure you retrieve your package as soon as possible to ensure the items do not spoil.
  • butterorganics.com is not responsible for any customs fees, duties, taxes, or brokerage fees associated with orders outside of Canada.
  • Delivery times listed above are only estimates and do not take into consideration delays due to holidays, customs clearance, extreme weather, natural disaster, etc.
  • Shipping prices are listed in Canadian Dollars.

Returns

For hygienic reasons, returns and refunds for organic lotion bars are only accepted if there is a defect in the product. Reach out to us using the ‘Contact Us’ tab if this is the case. We'll take care of you.